Q1: Are your products authentic?
A: Yes, absolutely. Velora guarantees 100% authentic, original products sourced directly from official brand channels and verified international suppliers. Each product is shipped with official barcodes or QR codes for verification.

Q2: Can I check the product before making payment?
A: Yes. We offer an open-box and live-checking facility, allowing you to inspect the product in front of the delivery person before completing payment.

Q3: What if the product is damaged or incorrect?
A: If you receive a damaged or wrong item, simply hand it back to the delivery person. We will cancel the order, take the product back, and refund your delivery charge immediately.

Q4: Do you deliver all over Bangladesh?
A: Yes, we provide secure nationwide home delivery across all districts in Bangladesh.